Neighbourhood care coordination

Imagine knowing exactly
what is happening
in your own care.

When either you or someone you are caring for is unwell, staying on top of everything takes real effort. Help with Care is being built to take that weight off you.

One shared view of your care journey. Available to you, your carer, and every professional involved. So you can focus on getting better, not keeping track.

Register your interest Is your provider on Help with Care?
Mother and daughter looking at a tablet together at a kitchen table, calm and reassured
Built in South West London
Aligned with the NHS 10-year Neighbourhood Health Plan
Supporting the 43 pioneer sites and beyond
Pilot launching 2026

Here’s exactly what Help with Care does.

Help with Care coordinates. We connect your GP, your care providers, your family, and anyone else involved, so they are all working from the same picture, and talking to each other properly. We keep you informed at every step, so you are never left wondering what’s happening or chasing someone for an answer.

We do not make decisions for you and your care stays with you and your providers. We change the communication so it is faster, clearer, and no longer yours alone to hold together.

What Help with Care makes possible

This is what care can feel like.

We know that today, care coordination often falls on the people who need care most. Help with Care is being built to change that - so that the things listed below are simply what you can expect.

Tell your story once
Every professional you invite sees the same record. One shared picture of your care, updated as things change.
Keep your carer close
Invite a family member or friend into your care plan. They stay informed wherever they are, without you having to pass on every update.
Every referral followed through
When your GP refers you on, you can see that it has arrived and what happens next. Nothing disappears into a system you cannot see.
Your information, your rules
You choose who is part of your care picture. You can add or remove people at any time. Your record belongs to you.
Seamless care wherever you are
Moving from hospital to home. Changing provider. Starting with someone new. Your record travels with you.
Support from someone who knows you
When you call our helpdesk, the coordinator already knows your situation. You pick up where you left off, not from the beginning.
Situations Help with Care is designed for

You do not need to manage this alone.

These are the situations residents and primary carers face every day. Help with Care is built around each of them.

Elderly man at home reading a hospital discharge summary
After a hospital discharge
"I came home from hospital with a letter I didn’t fully understand and an appointment I hadn’t been told about. My GP was unaware I had been in and did not have any of the details. I had to explain everything from the beginning, again."
Sound familiar? It shouldn’t have to be this way.
With Help with Care: your discharge summary, follow-up appointments, and care plan reach every professional involved before you get home. You do not start again from scratch.
Woman carer on the phone at home, walking frame visible in background
A family coordinating care from a distance
"There are three of us trying to look after Mum and Dad. My sister is the nearest - twenty minutes away. I am in London and my sister is the youngest with three kids in Germany. None of us has the full picture. We piece it together between us."
Two elderly parents, three children, three different places. Someone is always the last to know.
With Help with Care: everyone you invite sees the same picture - appointments, referrals, updates - wherever they are. Nobody has to be the one who rings round.
Family group with community nurse during a home visit
Managing a long-term condition day to day
"I’ve explained my history to twelve different people in the last two years. Every new specialist, every locum, every nurse doing a home visit. I keep a folder just so I can hand it over."
Nobody should need a folder to manage their own care.
With Help with Care: your history travels with you. Every provider you invite sees the same record. You tell your story once.
Not everyone uses a screen

Help with Care works for everyone -
with or without a device.

Some people cannot use a phone or laptop after a stroke. Some find screens painful during a migraine. Some simply prefer to talk to a person, or to sit with someone who has been through the same thing. Help with Care is built for all of them.

Residents chatting over coffee at a neighbourhood drop-in session
📞
Call our helpdesk
A real person answers. They know your record already. You do not explain yourself from scratch. Available by phone to anyone - no app, no login, no screen required.
☕
Drop in for a coffee
Our neighbourhood drop-in is open to any resident or carer. No appointment. No device. Come in, have a coffee, and talk to someone who understands what you are going through.
👥
Connect with others
Meet residents who have navigated the same conditions, the same systems, the same questions. Peer experience is sometimes the most useful guidance of all.
The standard you should expect

This is what you can expect from a provider
connected through Help with Care.

The NHS 10-year plan and the neighbourhood health programme have set a direction: care that is joined up, community-centred, and built around the person. Help with Care is how your GP, your care provider, your council team, and your community organisation deliver on those commitments together.

✓
Every professional involved in your care shares one record
One shared view, updated in real time, visible to the people you have chosen to include.
✓
Referrals are tracked and confirmed
You are told when a referral has been sent, received, and what happens next.
✓
Your carer is treated as part of the team
A named participant in the care plan who receives the same information you do.
✓
Care continues across organisational boundaries
The record follows you. The coordination does not start again from scratch.
✓
You can access help without a device
Phone the helpdesk, drop in to the centre, or meet others who have been through the same experience. Help with Care works for everyone.

Providers connected through Help with Care can deliver every one of these. Ask yours whether they are part of the network - or invite them to register below.

For GPs, care providers, councils and community organisations

Your residents are starting to ask.
Here is how to be ready.

Help with Care gives providers, commissioners, and community organisations the coordination infrastructure to deliver what residents and carers now expect. Nothing you already use needs to change.

ICBs and local authoritiesMeet your neighbourhood health commitments with coordination that works across every provider, not just NHS systems.
GP practices and primary care networksShared records mean patients do not bring you problems already resolved elsewhere. Less repetition, more time.
Allied health professionalsPhysiotherapists, dietitians, osteopaths, chiropractors, dentists, and every independent practitioner in the neighbourhood. Receive referrals. Share notes. Be visible to the residents who need you.
Carers charities and neighbourhood networksConnect your members to the health and social care services they are entitled to. Evidence your impact. Become a named part of the neighbourhood health team.
Care homes and domiciliary providersReduce avoidable hospital admissions. Stay connected to the GP and community teams around every resident in your service.

How we get you started

Hands-on
from day one
Easing off
as your team settles in
Light touch
ongoing support

We deploy our own staff alongside your team from the start, stepping back as your confidence builds. You are never left to figure it out alone.

Register your organisation
Community nurse showing tablet to elderly resident at home
Neighbourhood health organisations
Multidisciplinary neighbourhood health team meeting around a table

Aligned with the organisations already building neighbourhood care.

Help with Care is designed to sit alongside and support the neighbourhood health networks, carers organisations, and community providers already delivering the 10-year plan on the ground. We are not here to replace them. We are here to give them the coordination infrastructure they do not yet have.

If your organisation already works with residents and carers, we would like to hear from you. Early partners help shape the service.

Talk to us about your organisation

Be the first to know when Help with Care launches near you.

We are in active development with our pilot in South West London. Register your interest and we will contact you when we are ready to take on residents, carers, or organisations in your neighbourhood.