For residents and carers

You do not have to manage everything on your own.

When you or someone you care for is unwell, the person living close by usually takes care of their needs even if they have too much going on in their own lives. Help with Care is being built to change that - starting in South West London, launching 2026.

Situations we are built for

People trying to cope with care, and what we do.

Help with Care is here for young and older people when they need care from more than one organisation, and for whoever is helping them.

Carer on the telephone at home, walking frame in the background
Alice 35
Helping neighbours whose family live far away

Alice works locally and lives two doors from a couple aged 90 and 92. She has looked in on them for years. She collects prescriptions, waits in for deliveries and notices when something is not right. Their children live in Scotland and abroad and rely on her, but she is not family, so providers will often tell her nothing.

With Help with Care
The couple choose to name Alice on their record, alongside their children. That gives her standing: she can see what has been arranged and raise something with a provider without ringing Scotland first. The children see the same updated record and are no longer depending on Alice to tell them. Alice can drop in to the centre and talk it through with somebody, which she has never been offered before.
AppDrop inNamed carer
Man at home reading a hospital letter
Tom 68 and Sheila 66
When a screen is not an option

Tom had a stroke in March. He is home, walking short distances, and his speech is coming back. He cannot use a phone or a tablet and may not be able to again. Sheila is 66 and is now his carer as well as his wife. Between the stroke team, the speech therapist, the physiotherapist and the GP, she is the only person holding it together, and she does it on the telephone.

With Help with Care
Tom does not need to use a device. Sheila phones the helpdesk and speaks to somebody who already has his record open, so she does not explain the stroke again. Everything agreed on the call goes on the record for the therapists to see. Sheila is named on the record in her own right, and recognised as a carer.
Helpdesk, telephone onlyNamed carer
Woman working at a laptop at home
Meera 34
Managing a long term condition alongside a full time job

Meera is 34 and was diagnosed with multiple sclerosis three years ago. She works full time. She sees a GP, a neurologist and a physiotherapist, and her employer’s occupational health service has its own view of what she needs. Appointments land in working hours and the four of them have never once been in the same conversation. Meera takes annual leave to attend appointments that repeat what the last one covered.

With Help with Care
One record the GP, the neurologist and the physiotherapist all work from, so the three of them see what the others have done. Meera decides what occupational health can see and what it cannot, and that boundary is hers to set. When a referral is made she can see it has arrived. If she wants an appointment moved, she asks us and we do the telephoning.
AppHelpdesk
A man at home on the telephone, sorting out his mother’s care from a hundred miles away
John 55 and Margaret 85
Looking after a parent who lives a long way away

John lives in London. His mother Margaret is 85 and lives on her own in Peterborough, a hundred miles away. John has two sisters, one twenty minutes from Margaret and one abroad. Between the three of them somebody speaks to Margaret most days, but no one has the whole picture, and the sister who lives nearest ends up doing the chasing.

With Help with Care
Margaret has one care record that her GP, practice nurse and private podiatrist use to share information and work from. Her children are named on it and given the access Margaret chooses. When a hospital letter arrives or an appointment moves, everyone sees it at the same time. If a referral goes quiet, our coordinator follows it up, so it is not the nearest sister’s job.
AppHelpdesk
Older couple at their kitchen table, checking appointments on the wall calendar
Ken 79 and Barbara 77
A couple who are each other’s carer

Ken and Barbara have been married for fifty three years. Barbara’s memory has been getting worse for two years and Ken covers for her without quite admitting that he does. Ken has a heart condition and does all the driving. Each of them is on the other’s side of the arrangement, and neither of them has been asked whether they are coping. Their daughter lives an hour away and finds out afterwards.

With Help with Care
Both have their own record, and each is named as the other’s carer, which is the first time anyone has written that down. Their daughter is named on both, with the access each of them agrees to. The memory clinic, the cardiology team and the GP can see the arrangement rather than treating two patients who happen to share an address. When Ken’s appointment clashes with Barbara’s, we notice, because we can see both.
CoordinatorBoth records linkedDrop in
Teenage girl and her mother working through something together on a laptop
Priya 41 and Amara 17
A young person moving from children’s services to adult services

Amara is 17, has epilepsy and type 1 diabetes, and is in her second year of sixth form. She has been under the same paediatric team since she was small. At 18 she moves to adult services, which means a new consultant, a new diabetes team and a new set of appointments, and the transition is being arranged by several people who are not talking to each other. Priya has kept a folder for eleven years.

With Help with Care
The record moves with Amara. Both teams work from it during the handover, so nothing has to be recounted from the beginning. As Amara turns 18 the record becomes hers, but she can still include her mother to help. Our coordinator tracks each part of the transfer and tells Priya what is still outstanding, rather than Priya finding out when an appointment does not arrive.
AppCoordinator

These are composite situations. Names and details are invented and no real person is described.

What happens when you register

You can have Help with Care
in four steps.

Registration takes a short phone call or a visit to our drop-in. From there, our team manages the coordination, though you'll still be asked for information or a decision only you can give.

1
We set up your record
A coordinator takes the details of your situation - your condition, your current providers, your family or carer - and builds your care record from that conversation. You check and approve it before any other provider sees it.
2
We contact the people involved
We approach your GP, your health and social care providers, and whoever else is involved and invite them on to the shared record. You do not have to do this yourself.
3
Your carer is included
You can ask for family members, a friend or unpaid carer to be added with the level of access you choose. They are a named part of the team from day one.
4
We stay in the background
You call us when you need us. We chase up referrals that go quiet. We point out things to the right person. You are not finding your way alone any more.

Register by phone, in person, or online, whichever suits you best. We handle the coordination and admin from there. Where something needs a decision only you can make, we will always come back to you.

What you can expect

Our help even if you don’t have a screen.

Help with Care works well as an app or online, and just as well if you call or visit us in person. It works for everyone - whether you are confident with technology or prefer to pick up the phone.

✓
One shared record for everyone you choose
Your GP, your care provider, your community nurse, your family member. Everyone you invite sees the same up-to-date picture of your care.
✓
Referrals you can see and track
When one professional asks another to help you (a referral), we can explain what happens next. If it goes quiet for too long, we contact them.
✓
A helpdesk staffed by people who know your record
Call us and speak to someone who already knows your situation. You do not explain yourself from the beginning every time.
✓
Your carer is a named part of the team
They receive the same updates you do and we record their response.
✓
No device or login required
Phone, drop-in, or app - whichever works for you. Help with Care does not require technology to get started.
Wheelchair user in conversation with a Help with Care coordinator over coffee at a community drop-in
How to reach us

Real people. Real places. No appointment needed.

You do not need to be online to use Help with Care. Every route in is open to anyone.

Older man in conversation with a Help with Care coordinator at a neighbourhood drop-in
📞
Call the helpdesk
A real person answers. They already know your record. You do not explain your situation from scratch. Available by phone to anyone - no app, no login required.
☕
Drop-in cafe
Come in for a cup of tea and a chat; someone will explain what each organisation is doing for you. No appointment. No device needed.
👥
Connect with others
Meet residents who have had similar health issues and hear about their care journey between organisations.
For unpaid carers

If you are caring for someone, we are here for you too.

Census 2021 counted 5 million unpaid carers in England and Wales. Most do not call themselves carers. Help with Care treats you as the essential part of the care team, named on the record, kept informed, and entitled to support.

Source: Office for National Statistics, Unpaid care, England and Wales: Census 2021.

Register as a carer Find out more

Register your interest.

We are launching our pilot in South West London in 2026. Register below and we will be in touch when Help with Care is available in your neighbourhood. No commitment. No obligation.